February 8, 2019 by Annette Simmons 3 Comments

Ten Games 8. Discrediting Game

Discrediting Game

“He would sometimes use humor to put him down. He’d make comments like ‘Well let’s stay strategic here,’ and that implies that his comment was something less than strategic. We’d laugh, but you know, they were direct put downs.”

“They would ridicule the sincerity of the fans of the new consultants. They would make them sound gullible. Saying, ‘Well that sounds pretty damn bizarre to me. What relevance does it have? You guys are turning into groupies for God’s sake.’”

Those who play the Discrediting Game undermine the reputation and credibility of their “enemies” with actions that can be as subtle as a raised eyebrow all the way to blanket character assassination. This game has been around forever but it used to be kept under control by social norms. Digital media has reframed what was a “nuclear option” into a daily habit. Previously, the non-verbal feedback of face-to-face interactions meant the majority of us were far less willing to demonize people we knew we desperately needed to create mutual wins. It felt stupid. Our emotions warned us that it was dangerous. Now we have evidence that demonizing others (just to win) felt stupid for very practical reasons.

“People were just harassing them completely. They would say, “Why do we have to listen to this? They used names like Krauts, Frogs, etc. for whomever. They were swearing…The effect was that they didn’t listen to what the person was saying. They distracted people that were listening …They effectively cut off anyone’s ability to receive whatever data was coming from the Europeans. They pulled in anyone within earshot from listening to whatever was happening. They brought in people who typically might have listened but who now share those viewpoints.”

If there is one abuse of storytelling that concerns me most it is the desire to control a narrative by discrediting other points of view. Once an accusation sticks there may be a relative bump in trust for the accuser compared to the now demonized party, but the lost trust isn’t replaced. It is transformed into distrust and yet one more point of view is marginalized or even silenced. The robust influence of multiple points of view dissipates and our reservoirs of trust simply begin to run out. The daily habit of demonizing rather than forging connections has created escalating accusations and fear stories, distracting everyone’s eyes from working together on shared solutions to shared dangers like climate change, systemic poverty, and war.

When businesses and politicians play only to win, they siphon energy from our ability to play together. Pretending that life is a game to win has channeled far too many resources that used to build trust to game behaviors that tear trust apart. To frame politics as a battle is to recruit strategies from the “art of war” – surprise attack, sabotage, diversion, to “kill with a borrowed knife” and a whole host of strategies that might be appropriate for war but have the effect of breaking every norm we need for peaceful existence to the point that everything feels like a war. Just because some people are bored with peace, doesn’t give them the right to turn business and politics into a war where character assasination is a winning strategy.

December 13, 2018 by Annette Simmons 2 Comments

Ten Games People Play to Control Truth (7)

Invisible Walls Game

“Come on in” said the spider to the fly.

“He would use the bureaucracy. He would tie things up in bureaucracy. He knew how to make moves and grab what he wanted and then tie it up so you couldn’t get it back. He would use the system…He would mislead people into thinking that he was being cooperative while he was doing this other stuff behind the scenes. He always put on the face of a very cooperative person, but he was a back stabber.”

The Invisible Walls Game is a broad catch-all bucket of highly creative yet secret (well…deniable) ways to stop the progress of an idea while pretending to support that idea in public. One subject reported that a game player agreed to share information and then buried the needed information within a mountain of data and printouts.

“[They] completely disallowed any useful information to come out for me to take back and use as a program. The people in that meeting , therefore, accomplished not allowing the program to be started.”

Of course, not all walls are inherently bad. Good fences make good neighbors. A “wall” is not a game until a group decides they no longer need/want to be a good neighbor.

One Big T Truth about being human is that, to survive, we must balance the paradoxical benefits of connections and protections. Too much emphasis on protection erodes connections. Too few connections and we cannot solve problems that require collaborative effort. Every decision to protect has the potential to erode a connection and vice versa.

Twenty years later, the word “bureaucracy” in the quote above can also describe new technology-run administration systems (new forms of bureaucracy) with built in walls that prevent unauthorized acts of connection/generosity before they can happen. For instance in healthcare, systems increasingly redefine face-to-face interactions as unnecessary and thus avoidable expenses. Kiosk check ins, website based communication and automated telephone systems effectively wall off any chance the providers I need will have to waste time on a healing smile, a shared joke, or an expression of empathetic connection. Some territorial game players are even proud of how these walls keep resources out of the reach of anyone outside their circle of moral concern.

Everyone knows that some walls are good, even vital, but the territorial game of Invisible Walls (not so invisible lately) specifically describes behaviors of a core group that hoards resources needed for collective actions. If it’s not a game (legit protection) it isn’t an invisible wall.

In the 3^rded. of The Story Factor (Fall 2019) there will be more about how individuals, groups and institutions use stories to define who is and is not within their “circle of moral concern.” Shrinking circles mean fewer connections. And when the desire to protect causes us to neglect the care and feeding of vital connections required to solve problems too big for our tribe alone– we are playing games with our future.

November 3, 2018 by Annette Simmons 4 Comments

Ten Games People Play to Control Truth (3 of 10)

3. The Filibuster Game

Endless chatter that dominates the airwaves.

“… we were just wasting our time. No one wanted to be the one to tell him he was full of crap so they just sat and listened to him ramble on. After all, no one could disagree with the fact that we needed to act more like a team. But wasting all this time talking about our values and customer service didn’t solve the problem. Everyone walked out of that meeting and went right back to the same old, same old.

I’ve been there. You’ve been there. Now it’s happening on a national level and it’s no longer an irritation but a real threat. This quote above describes a meeting that happened over 20 years ago, but it’s happening again today, except game players now have “scaled” the filibuster game with technology that floods the airwaves with talking heads and images designed to activate clicks instead of collaboration.

The Filibuster Game has long been codified as a tactic in Congress: talk long enough and it prevents everyone else from telling his or her story. Today technological variations of the filibuster game include apps that push notifications to the point we don’t have time to look for verification. Particularly if the “news” we get affirms our own goodness and blames those “idiots” for not understanding what’s real.

You aren’t going to like this but in experiments, peace makers sabotage their ability to confront the Filibuster game if they get stuck believing that a Filibuster game player knows exactly what he is doing and why. Nope. Most of the time, these game players genuinely think they are heroes protecting a value that the rest of us want to “destroy.” Calling a game player stupid (accurate or not) only doubles the energy he or she gives to the game. Just to be clear, even those game players who are intentionally playing the filibuster game draw energy from your accusations. The only way a game player stops playing games is if he/she can admit to him/herself in the privacy of his/her own mind: “I’ve been acting like an asshole. I think Im making things worse. I want to change for my own reasons” It’s not easy, not particuarly gratifying, but focusing on the games and not the people works faster – not 100% of the time because nothing works 100% of the time. But it works with small groups, so surely there is a larger scale approach.

IMO, I think we need to stop fighting each other and start fighting the games people play with the truth. We need checks and balances for airtime that is currently for sale to the highest bidder.

Most people who play the Filibuster Game don’t realize they are doing it. Fear and anxiety create a knee jerk physiological impulse they just can’t control. All they know is that whatever you have to say distresses them, and they feel much better when they are talking instead of you. They will talk about anything except what you want to discuss. In corporate meetings the bluster mouth playing the filibuster game runs out the clock so other agenda items are never addressed. Filibuster is a fire hose of rhetoric that is not meant to communicate but to dominate.

This next quote was from a man describing a meeting, but you can imagine how this has translated to dominating media with loud engaging rhetoric that drowns out other stories.

In meetings when they get to the point where the gloves are off, it becomes very, very loud. The loudest and the most eloquent … He could make you listen, even though he was on the other side. He could compel you to listen by his rhetoric…You knew he was a snake. You knew full well…that what you were hearing was but a tip of his intent, what he was saying was only a portion of what he wanted you to hear. You know that what came before you on the table did not represent all that there was.

The filibuster game controls what we see as “True” by blocking out the stories deemed dangerous to a game player’s “preferred narrative.” Some even label these other people’s stories as “anti-stories” and intentionally distract, block, nullify, or sideline those who are willing to risk telling the emperor he has no clothes.

Since we have a finite time amount of time to attend to different points of view, any media that fills our attention to capacity with a single story steals time from tough issues that arise when we admit there are at least 4 or 5 points of view, that may piss us off, but still need to be addressed. When the flood of “something else, anything else” swirls within a media outlet it creates echo chambers (filibuster bubbles) designed to protect listeners from self-examination.

“People want to hang on to what they’ve got…so they generate so much data that it’s impossible to counteract.”

A flood of data makes it seem as if the problem we need to solve is to find a faster way to understand the data when solutions are much more likely to be found by sharing stories from all points of view, finding a way to walk a mile in the shoes of someone who knows what you don’t know, listening with empathy, generating mutual curiosity, or dialoging about Big T Truths. This doesn’t happen unless game players somehow experience an emotional state that makes being vulnerable seem wise. Attacking game players is satisfying but counterproductive. The trick is to get them to tell themselves the truth.

In my own experiements this rarely happens in isolation, but can be achieved in face-to-face group dialogue.

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BTW, my definition of Big T truths: human paradoxes than sound like opposites but are actually two poles that must be balanced in the middle. We balance helping individuals AND the collective, depending on rules AND relationships, and investing in safety AND freedom. For instance, the golden rule “treat others as you wish to be treated,” plots a middle way between my wants and your wants.

October 30, 2018 by Annette Simmons 8 Comments

Ten Games People Play to Control Truth (2)

The Intimidation Game (2nd of ten):

Back off or you will be sorry.

The transcribed stories from the original research still describe how intimidation games scare people away from a game player’s protected “territory:”

All of a sudden he flared into a defensive kind of maneuver. He lapsed into another language…It was uncharacteristic of this guy. He turned crimson. He was saying, ‘I made the decision. It was my judgment to make.’ Underneath all that, I was hearing, ‘Look, back off. Say out of my turf regardless of the data”

“He was angry. His face got red. Then he became accusatory and belligerent. He said the people who had done the study didn’t know what they were doing. The outcome in my opinion was that the subordinates of the manager said, “well, it looks like we don’t go out and ask anybody questions any more.”

Learning to not ask questions may be the worst outcome of the intimidation game. Particularly now when asking questions is so dangerous it might cause someone to send you a pipe bomb – a radical acceleration of the intimidation game.

Used to be… when someone tried to control your ability to ask about or speak truth using intimidation – i.e. social, sexual, verbal, emotional attack or humiliation designed to embarrass you, frighten you, shut you down, shut you up or back you off – the most elegant solution was to calmly stand your ground and let the game player learn that intimidation doesn’t work on you or just let them escalate until they look like the crazy one as you sit there being your best “Ghandi self.” One of the black women I interviewed projected this idea from the hypothetical into the realm of possibilities when she told me her story: She felt intimidated into leaving a meeting when a terse white male boss whispered, “you don’t actually need to stay.” She flushed with embarrassment, left the room, and when walking down the hall came to herself – decided she had every right to sit in on that meeting – and walked back in, calmly taking her seat with every ounce of dignity intact and zero visible resentment. Staying sane while standing your ground does work. Another favorite story was when a 2 star General screamed at a female Lt. Col. “WHY DON’T YOU JUST GROW UP!?!!” only to have her lean calmly back and ask, “Okay, but could you be more specific?” So for sure, in many cases, the intimidation game can’t work if you don’t participate.

On the other hand I admit as a woman it is still very difficult for me to stay sane when a man escalates the intimidation game – particularly when using sexual harassment triggers. Old PTSD kicks in my “freeze” mode or hyper-activates my fight/flight responses and I “lose it.” For me, the #metoo movement is like a support group for women who have decided we will no longer be intimidated by territorial games. I genuiely believe that women have to work together to fight this sexualized form of the intimidation game. But I digress. Yes, the intimidation game can be gender specific – but it is also universally human for multi-gendered tribes who CONTROL information, status, and relationships to use intimidation games to silence true stories about any injustice, inequity, or dehumanization embedded in their preferred solutions.

Facing an intimidation game with non-violent noncompliance still works as long as the intimidation is a bluff. Those of us who have previously been intimidated from truth telling need good strategies when power brokers use the intimidation game to silence or force our collusion. We have to train ourselves ahead of time to breathe deep when we hear an escalated voice, personal attack, or other threat.

“I’ve observed in meetings that key managers or top managers in an organization – particularly when they’ve got subordinates in the room – can be very intimidating. If they don’t like what they are hearing, they will give either verbal or body language …[and] rather than pursue a particular point, the subordinate will shut down. Some signals are furrowed brows narrowed eyes, shaking the head back and forth or even shouting, “What in the hell are you talking about?” So they effectively shut down something …that feels threatened as a result of what they say.

And it’s not just in meetings now of course. Online “dialogue” allow trolls to expand intimidation game to a depersonalized extreme now that technology sequesters them from experiencing negative consequences for speaking to others with inhumanity and disrespect. I have also experienced the intimidation game from certain clients whenever I try to talk about the ethics and morals of storytelling. It’s turned nasty at times. Nasty enough for me to walk away. I feel a bit ashamed that I gave in – another reason to start writing out loud about it.

Also…you know what I find intimidating now? The amount of time I have to stay on the phone to ask a question about my health or my finances. It takes effort to stay obedient to the procedures required of me before I am allowed to ask a question or cancel a service. In some cases it means sitting on hold, waiting for instructions to press the right numbers while trying to tune out force fed marketing messages, in other cases it means signing in to an online system designed to keep me in line, keeping track of intentionally meaningless passwords that change every month, forfeiting privacy and agreeing to god knows what terms and conditions, until I give up on justice or healthcare completely. Which lately, I must confess has caused me to back off, give up, hibernate, avoid, and hunker down. I’m just hoping writing this journal will help reverse my backward motion.

I’m not saying I have answers. I’m simply writing about these ten games to re-examine what’s going on at a granular level so we can maybe get a more accurate perspective of how these formerly “in-person” games have translated to technological dogma and algorithms.

October 23, 2018 by Annette Simmons 9 Comments

Ten Games People Play to Control Truth (1)

People seem to be applying the same ten games from Territorial Games (1997) to control narratives and thus control our perceptions of what is/isn’t true. For the next ten weeks I’ll post about each of these ten games one at a time.

But first let me give a bit of background on the research. It all started with the metaphor, “turf war.” Everyone knew what “turf war” meant, but when I asked for stories every description just contained more metaphors (back stabber, empire builder, brown noser, etc). I wanted to know what actually happened, the behaviors, and the impact at a granular level. SO, I asked people to tell me stories about “a time when I witnessed a turf war.” The metaphors started to translate to specific situations that eventually fell into ten buckets of behaviors.

Marking territory is quite common.

What is a territorial game? What is territory?

In the late ‘90s we already had very few tangible kinds of territory to fight over except maybe office space (remember private office space?) The games were primarily used to control information, relationships, and status/popularity. Controlling these three intangible factors meant players could monopolize gateways to money, power, and more tangible goodies. Today, it seems these ten territorial games have exponential potential to control global perceptions of truth. Any storyteller determined to control “the” narrative has stopped seeking mutual truths in favor of a single story.

Today, these games are even less visible because technology hides games so they are much harder to name, resist or question. So many messages are shaped and promoted by entities seeking to game the truth, we are all either confused or escape into fundamentalism. Personally I can’t even conceptualize solutions until I can examine which games perpetuate the biggest problems. Over the next few weeks I’ll do my best to translate old descriptions of each of the ten territorial games to current examples so we can decide if we think this is a useful way to describe the most common games people use to distort “dangerous” truths.

Occupation Game:

The image that best evokes the idea of the occupation game is an dog marking his territory. Just as often the Occupation Game is played like musical chairs. The game is all about getting there first, in as big a way as possible to occupy control of who/how/why people get information, access, or status. In musical chairs the player with the biggest butt who is most willing to knock someone else off a chair usually wins. Sending an biting email with our version of the truth while copying far more recipients than necessary is a form of the occupation game. Occupation game players also withhold information (sit on it) if it they feel it might benefit their percieved “enemy” even in situations where sharing the information is the best way to achieve the organization’s mission.

Thank goodness I did this research when there were more tangible examples. Most of these behaviors are so far behind the scenes, written in code, and so complex we need metaphors to discuss them. SEO software has automated the occupation game. Which is fine. People have been playing these games since cave men protected good hunting grounds. Only… look at the two examples below of physical games of occupation and ask yourself if the problems caused by these games might also translate to current problems discerning what is/isn’t true.

“So there would be cases where people wanted to get something done and regardless of any of the [safety] procedures or who was accountable, they would just get it done – they’d go ahead and do it. They would ignore the procedures and then justify it on the basis of this is what you’ve got to do to keep the plant online…To keep the procedure people out of their hair they were very secretive in many cases. In some cases, they would rewrite procedures on their own.”

Safety Engineer of a Nuclear Plant

In the name of speed and efficiency we prefer to ask forgiveness rather than permission. But if a nuclear plant needs safety procedures surely we also need safety procedures to protect “Truth.” In the tangible world safety doesn’t happen without effort, so it sure as heck isn’t going to happen without effort/procedures in the intangible world to avoid nuclear options and scorched earth solutions.

In my research most people did not connect the long range implications of these games or even realize that they were playing a game. Territorial games are fear based actions that hijack the limbic system with knee-jerk fear responses. The central aspect to understanding and overcoming territorial games is to understand that no matter who you ask, “who started it?” no one will ever answer: “me.”

Therefore solutions that seek to place blame only make things worse.

For the most part these games are not malicious. We play these games because we are humans acting like humans. The example above risked a nuclear disaster. Occupation games that populate (occupy) all of our available attention with half truths risk similar disasters.

“We had three different departments on the same physical site. When a load of scrap came in, you sent a truck and you had to dump it somewhere…The guys were doing whatever they could to sort of define their boundaries and dump piles of stuff that would keep the other guy from using that space …There would be this stuff sort of creeping into the parking lot…the other funny thing is that the people who did the work couldn’t stand to see the pile get too low. It scared the hell out of them. It was like they liked seeing this big pile of work …they always knew they had a job…[it was] contrary to the financial side, because the best thing we could do was to have no inventory with no money tied up in it.”

If storytellers race to produce as much content as possible across as many channels as possible, I don’t see how we can avoid burying the kind of Big T Truths we must face to keep counterproductive individual goals from sabotaging humanity’s collective goals.

Annette Simmons

Ten Games 8. Discrediting Game

Ten Games People Play to Control Truth (7)

Ten Games People Play to Control Truth (3 of 10)

Ten Games People Play to Control Truth (2)

Ten Games People Play to Control Truth (1)

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