Annette Simmons

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January 3, 2017 by Annette Simmons Leave a Comment

Storytelling and UX: Separated at Birth

Plate Design pre-800 A.D. Nazca tribe, Cusco Peru

Plate designed 0-800 A.D. by Nazca tribe, Peru

In 2004 I introduced my ideas about story-thinking to a bunch of design engineers who responded  “no, no, that’s design-thinking.” So I fell in love with design thinking…genuises like Dan Lockton (101 patterns for behavior change), Jan Jursa and UX Storytellers (free ebook with personal UX stories) create designs that are stories. Perhaps story thinking and design thinking are not an exact match but the steps of find/share/refine from UX, Agile,  and Scrum sources are delightfully nonlinear (story) compared to the decision routines I learned from management by objective techniques (i.e. SMART goals) and I like the conversations of UX people.   They ignite the imagination to pursue goals we can’t yet see.

I have an issue with the UX term “cognitive bias” because EMOTION should be in there somewhere and “bias” makes humans sound like stupid cows who might follow a cattle chute wherever it goes. Even cow chutes can fail until a designer understands the stories cows tell themselves (see Temple Grandin). Human patterns of interpretation can utilize rational tools but our patterns irrevocably reflect the DNA of physical experience and emotional reasoning. Every “cognitive bias” makes as much sense as any stereotype makes sense. It shouldn’t be universally applied, but it comes from an organic place.  I’m happy to know that Dan Ariely says his term “predictably irrational” refers to the idea that it is irrational to think you can predict your own behavior. It is not a blanket disdain for these patterns of behavior. Emotional reasoning is and forever will be more powerful than rational decision making and I see that as a good thing because our future will be much better when we learn to blend emotions like empathy, compassion and love into our ratios.

Before demand for content reduced storytelling to a sequence of linear explanations and numbered bullets, it was mostly taught in person.

Learning storytelling in a group from an experienced storyteller provides an experiential sense of story that can’t be captured with a set of procedural instructions.  There are great courses out there.  We can learn a lot online…but if we want to understand something as deeply human as storytelling its ideal for humans to interact with other humans.

Here’s why: A story blends emotional, visual, kinesthetic and rational reasoning routines without separating them.  Personal stories illuminate insights that are specific to a situation’s people, complexity, texture and relationships. A vibrant true story delivers a hologram of culture, nature, nurture, space and time from an embodied human point of view: WAY more information than a story formated via a hunt and peck search for hero, quest, obstacle, helper and journey.

The job of a storyteller is two-fold. First, a storyteller notices the emotional, visual, and kinesthetic patterns that produce perceptions (i.e. what makes some facts feel more important than other facts) and interpret conclusions (I “know” him therefore he is more trustworthy).  Second, a storyteller must be able to re-create this perceptual/emotional point of view so others share the insights and the feelings as if they were physically there.

Yes, any story that provides your listeners with a vicarious experience of your facts in time and space makes your facts feel more “real” …with all the benefits of that, but to me, the real value of storytelling is the way it allows us to aggregate contexts and shift perspectives so we make better decisions.  When rational objective reasoning is allowed to over-rule subjective story reasoning we end up with projects that should’ve worked, but didn’t because emotions and perceptions rule human reality.

More than a set of tool to persuade, story-finding and storytelling skills increase the variety and quality of scenarios we can imagine to produce the results we seek – sometimes revealing even better goals in the process. Any story that narrates a relevant “Significant Emotional Event” (without some imposed structure) helps us S.E.E. important patterns, better test prototypes, and understand user experiences.

Designing cattle chute stories/interfaces that only lead to pre-determined conclusions is not engaging it is coercion. Narrating stories with the priority of understanding (not controlling) true human experiences releases listener conclusions to be creative and more meaningful to you both.  It means showing faith in your listeners (always appreciated) and sharing responsibility for mutually creative interpretations and actions. There is no “right story.” If you look for the perfect story you sacrifice the process of mindful attention to what is, in favor of what you want to see.  Both are valid…but I’m thinking we could all do a better job of understanding what is.

So to all my UX colleagues, please don’t let your understanding of storytelling get distorted with contrivances created to package and sell storytelling advice.  User experiences with emotion and unpredictability intact are too valuable to the process of innovation to be reduced to fit existing categroies. Be bold.

Filed Under: Annette's Blog Tagged With: Annette Simmons, business storytelling, interview techniques narrative, The Story Factor, Whoever Tells the Best Story Wins

September 16, 2016 by Annette Simmons 1 Comment

The Story Factor Audiobook: Connecting the Dots 2001-2016

The Story Factor is now updated and available on audible as an audiobook. Fifteen years of perspective and a genius editor (Stephen Brewer) helped me cut it from 13 hours to 5 hours flat. Producers Jay and Michelle from Beyond Measure Media took me into a real studio and monitored sound quality and my energy levels to meet their high standards. I hope you like it.

In the Steve Jobs tradition, I thought I’d “connect the dots” between the obsessive research (you have no idea), designed interventions, and no charge experiments I’d run on any group of volunteers that would let me and the journey that lead to the original  The Story Factor back in 2001.  I was still in grad school when I attended my first National Storytelling Festival in 1994, but it was a long time I realized how important storytelling is or learned enough to describe storytelling as a type of “intervention.”

In fact, The Story Factor was the third book in a series of three intense periods of research and experimentation, design and testing that began with my search to increase authentic collaboration.  In 1994 my mentor Dr. Jim Farr (founding contributor to Center for Creative Leadership) taught me how to deliver learning experiences using transformational self awareness techniques that improved leadership skills by blending soul-deep examination of intent and beliefs in a way that clarified their definition of success and for some, redirected the traectory of their life.  So… the “team building” tools at that time just seemed terribly superficial in comparison to my experiences running these workshops. I was certain I could find a leverage point for self-awareness that would shift the negative emotions wasting time and resources with phrases like “not my job,” or avoided questions with “who wants to know?” I set out to identify what patterns work against team building:  “When, where, how do we reject collaboration and why?”

For instance, in meetings, subtle messages like a stiff tone of voice, raised eyebrows, or strategically insincere agreements erode trust and decrease our desire to collaborate, share information, support, or even to save the game player from drowning down the line.  So the first book, Territorial Games named ten micro-behaviors or repeated patterns from hundreds of executive’s true stories I had recorded and transcribed.  Most answered first with metaphors like turf war, back stabber, silo or the thank-god-its-a-metaphor “pissing contest.” I’d point out the metaphor was not literally true and then ask “so what actually happened?” These true stories revealed a subterranean language of inclusion and exclusion understood across all cultures. My theory was that evolution designed us with insincts a/k/a emotions  that compel us to acquire and protect territory: no longer hunting grounds and watering holes but the intangible territory that helps us survive and thrive: information, relationships, and status.  Therefore a rational, cognitive desire to collaborate was insufficient without vital emotions like trust and faith.

So AMACOM published Territorial Games and give it away as the 1998 membership gift for joining American Management Association. Clients hired me to help plan mergers, de-escalate infighting, and unlock impasse.  The games worked best with funny stories that neutralized defensiveness and increased self awareness. I provided an alternative story for the “who started it?” question to decrease assumptions of malicious or negligence, which is that these emotional behaviors are hardwired by evolution for survival. “If you play these games, it’s okay, its not your fault…but guess what…those people who you think deserve payback?  It’s not their fault either.” This new story increased self-compassion and a reason to monitor behaviors that sent unconscious signals to back off.  For those who are doing it on purpose – the list of games denied them plausible excuses.

Still, there were long term turf wars that would never go away until all the old stories were exposed to each other in a way that created a bigger story than the us/them causing problems.  Back in grad school (1994) I had written my masters thesis on “dialogue,” drawing from organizational learning, systems theory, social psychology, In 1996 I got ahold of David Bohm’s “On Dialogue” and continued my enduring study of anything from Ed Schein on group process. Armed with this understanding, and the crafty little tricks I learned from my mentor, I wrote A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear and Distrust.  It was an ambitious design for training a group (60 max, although it worked for 90 at least once) to a.) self-regulate by generating personal and group strategies for pre-empting what I’ve come to call “going to the bad place” and b.) shifting expectations to accomodate the feelings of uncertainty and sheer frustration of stretching your brain wide enough to see that everyone has a piece of the same elephant.  In that book is a shapter on Storytelling as one of the “seven basic facilitator skills.” This is the first time I used simple drawings for common group patterns instead of words.  It was a very successful form of visual storytelling even if I was not yet aware of it.

Everytime I facilitated dialogue I took notes to capture as close to a verbatim transcript as I could.  It turned out the “faulty assumptions” groups decided to abandon were basically stories. And every insight a group dsicovered by examining their bigger story required could not spread from that group to the organization without it’s own stories and metaphors. I realized l was an awkward fish swimming in an ocean of stories.  I wrote the The Story Factor to map the currents.

Fifteen years later, I took time to revisit, update and edit the maps in The Story Factor, producing this audiobook as a result. Let me know what you think!

Filed Under: Annette's Blog, Uncategorized Tagged With: Annette Simmons, business storytelling, group process, leadership, metaphor, narrative, storytelling, The Story Factor, Whoever Tells the Best Story Wins

February 24, 2015 by Annette Simmons 2 Comments

A “Good” Bad Girl – What Ameera is doing right!

Ameera Chowdhury tells a great story that reveals there is more to her than her good girl, unassuming appearance might indicate.   [Read more…]

Filed Under: Finding Stories, The Moth - Storytelling HOW TO Tagged With: Ameera Chowdhury, Annette Simmons, business storytelling, engagement, narrative, self confidence, significant objects, six stories, Storytelling 101, The Moth, The Story Factor, told live, true stories

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Storytelling 101

Ray, Rosa, Ted and me sharing dinner and stories.

Stories with a Moral Blueprint – part 8 of 8

May 14, 2020 8:43 am

  We need a Magic School for Storytellers Thirty years before J. K. Rowling created Harry Potter, Ursula Le Guin’s... Read more →

Posted in: Annette's Blog, Big T Truths
BIg T Truths make stories come alive.

Stories with a Moral Blueprint – part 7 of 8

May 13, 2020 7:37 am

  Truth in Storytelling When I wrote the first edition of The Story Factor twenty years ago, I began with the... Read more →

Posted in: Uncategorized
oz

Stories with a Moral Blueprint – part 6 of 8

May 12, 2020 6:48 am

The Moral Dilemmas of a Lion, a Scarecrow, and a Tin Man Frank Baum’s original introduction to The Wizard of... Read more →

Posted in: Annette's Blog, Big T Truths
We need trust to survive and thrive.

Stories with a Moral Blueprint – part 5 of 8

May 11, 2020 8:38 am

  Blueprints for Building Trust Learning to drive was fun until I hit the mailbox. I burst into tears, blaming... Read more →

Posted in: Annette's Blog, Big T Truths
"Believe in something, even if it means sacrificing everything."

Stories with a Moral Blueprint – Part 4 of 8

May 8, 2020 8:13 am

  Brand Stories: Trust Based on Trustworthy Behaviors Nike has employed corporate storytellers since the 1990s. Their decision to illustrate... Read more →

Posted in: Annette's Blog, Big T Truths

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