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This was drawn by a cross-functional task team in a high tech company where distrust was a big problem.  Projects were way behind deadline, blame had eroded working relationships and a dangerous apathy drained employees of enthusiasm.  The first two meetings with this group were frustrating – either no one was willing to speak or

This picture was drawn by an employee of a large bureaucratic organization.  When she lifted it up, there was a hush of recognition in the group.   She said “This is me in the vice.  But it could be any of us, really.  We are all taking turns.  All of these people are just waiting their