Guess who drew this map? If you need a tip, the only people who can stop the whole world from exploding is management. Management has the scissors, the fuse is on their side and instead of cutting it they are spending time fighting. All the damage of course will be to the “field.” Headquarter and Field are natural adversaries. HQ makes rules and policies to keep things fair and quality high (a/k/a consistency) while people in the field need the flexibility to adapt and see fairness as related to work ethic or talent instead of some HQ policy. Both are right. This dilemma has to be rediscovered by each new team that has begun to think it is about personality differences, or to accuse the other side of not understanding the real issues. This map was a message to the boss. And for reasons I can’t explain, she took it much better than a year of complaints.
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