What We Say vs. What They Hear

It is frustrating to be the one collecting data.  Quality and Safety managers don’t know what works if they can’t measure results.  Personally I hate people measuring me, and I have a gut resentment against those who think I need measuring.  The person who drew this map drew it for people like me.  I look at it and it helps me remember to chill out.  All of us can do with a reminder that the people that get on our nerves don’t wake up early to plan new ways to make us crazy.  They are usually just as concerned about achieving the vision as we are.


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