Trust is lost when you treat someone fairly by your standards, yet unfairly by their standards. This doesn’t have to happen!! There are many completely valid definitions of fair: everyone shares equally…whoever works harder gets more…the rainmakers get the most (even if it doesn’t look like they work hard)…hey, the neediest get first dibs…none of which translates to the same distribution of resources . People think “fair” is obvious, but we need share stories that demonstrate what fair means to each person, so we can come up with a common definition of fair that avoids misunderstanding and protects mutual trust.
This picture was drawn by an employee of a large bureaucratic organization. When she lifted it up, there was a hush of recognition in the group. She said “This is me in the vice. But it could be any of us, really. We are all taking turns. All of these people are just waiting their turn. When we aren’t on the block getting screwed, we are helping turn the ropes and screwing each other.” The emotional content of this picture is powerful. Whereas, this group had verbally described their problem as having too much work and not enough support, this picture shows more of the story. It reveals how the group was contributing to their own misery by how they treated each other. [Read more…]
Brief Description of the Community
An urban community near a large southern city. this community is predominantly African-American and suffer the effects of poverty on the health and well-being of the residents and community at large. During the Spring of 1997, community residents worked with a University to identify and prioritize 5 community health concerns: elderly, violence, environment, family health and substance abuse. However, representation was limited and three years have elapsed. [Read more…]
This was drawn by a cross-functional task team in a high tech company where distrust was a big problem. Projects were way behind deadline, blame had eroded working relationships and a dangerous apathy drained employees of enthusiasm. The first two meetings with this group were frustrating – either no one was willing to speak or they flipped into a blaming tirade against management. Yet, when the group abandoned language and turned to image and metaphor, they could suddenly see several sides at the same time. Everyone laid their cards on the table. [Read more…]
Tell a story so real, your interviewer can’t help but retell it to decision makers. Deliver a vicarious experience of you – standing strong in a tough situation. THEN…ask your interviewer, “Tell me more about the job.” You are likely to get a story back – with lots of juicy details to address specifically. Good luck and I hope you land that job!