Exercise in Empathy

Anna Deavere Smith is a wonderful actor who “performs” stories by taking on the personality of the original teller. She brings people from Studs Terkel’s collections back to life and takes her audiences on a tour .  Here she is pitching a workshop on Empathy but this little clip reminded me how to really pay attention and I thought it might be

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Sinking Ship

The guy on the right drew this map.  He is bailing out the boat that is sinking.  He is doing his job in spite of a bad situation.  I asked, “Who is the guy on the left?”  He said “That’s my boss.”  A few heads turned toward his boss sitting up front.  I asked “So what

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Metaphor Maps

Using Art to Create A Safe Place for Dangerous Truths When you walk into a room and see people leaning back with crossed arms, responding to words like “teamwork” with rolling eyes and cynical smiles, or worse, staring into space with blank faces of apathy, it is hard to expect you will accomplish much.  Yet,

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The Big Secret

1 . Nothing works 100% of the time. A machine can have a motor replaced but a sales manager can’t have a personality transplant. Maybe a new story about who he is and why customers need him will mean he sells more, but maybe it won’t.  Successes of 70% or higher are good. Expect more

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